We help Technology Service Providers Flex, Adapt, Scale and Thrive.

New technologies and solutions continue to surface at an alarming pace.

At the same time, Technology Service Providers are beginning to recognize that their customers are shifting their focus away from specific technologies and solutions in favour of "project outcomes" and "the customer experience." The Technology Services Provider space continues to rapidly evolve.

Unfortunately for most Technology Service Providers, they continue to operate in a very traditional model further emphasizing their position as glorified "product resellers." They lack focus, struggle to adapt, can't scale and rely too heavily on their product reseller margin to be financially viable over the long-term.

Although the need to transform and modernize is clearly evident, most Technology Service Providers simply don't know how to start their journey.

At 3RDPEDAL, we are pioneers, innovators and visionaries of the services transformation, modernization and agility journey. We combine a wealth of technology services expertise and industry insight with innovative programs that provide guidance and measurable results.

Our key focus areas...

Service Maturity Assessment

3RDPEDAL performs detailed Service Assessments that provide insight, clarity and perspective.

The assessment is an unbiased review of the services organization, offering, practice and/or team. It helps guide the development and implementation of future strategies and programs, and establishes an initial current state baseline from which future improvement will be measured.

Structured around a Service Maturity Evaluation and Improvement Process, key focus areas include: organizational structure and process, billable utilization, revenue/margin performance, skill & capability, resource management, deal engagement, velocity & efficiency, and customer experience.

Services Agility

Service Maturity Assessment

3RDPEDAL designs and delivers innovative Services Agility programs that provide scale and results.

Services Agility is a cornerstone for "modern" Services Providers, and occurs when the organization has the ability to scale their expertise and capability,

up and down, to match fluctuating demand for their service offerings.

3RDPEDAL Services Agility provides exceptional resource, cost, and skill efficiencies by balancing workload between internal, fulltime "employees" and external, "third party resources."

Go-To-Market Strategy

Service Maturity Assessment

Organizational Enablement

3RDPEDAL develops modern, compelling Services Go-To-Market strategies that change the game.

We work closely with Services Provider leadership teams to redefine and redevelop a modern go-to-market strategy that focuses on the Customer Experience and Outcomes.

We create captivating messaging that aligns services offerings with preferred target markets to propel sales and generate results. We develop irresistible case studies, website content and proposals that set the standard and change the game.

Organizational Enablement

3RDPEDAL plays an active role in ensuring organizations are properly services-enabled and services-educated.

We provide guidance on organizational and operational structure that streamline processes for maximum efficiency.

Delivered to groups or individuals, our customized workshops are designed to provide critical services insight and knowledge to those that interface directly with the customer. Our aim is to help shape a "services-oriented" culture that collectively delivers accountability and results.

3RDPEDAL Ecosystems

Organizational Enablement

Services Sales Consulting

3RDPEDAL provides a ready-to-go "Consultant Ecosystem" that delivers tremendous resource-flexibility and services-scalability, and builds custom "Services Partner Ecosystems" that efficiently expand services reach and capability.

Founded on the belief that "resource access" is more important than "resource acquisition", the 3RDPEDAL Ecosystems are built on a proven and innovative network as a vital component of our Workforce Agility offering.

Highlights include a direct-to-client Engagement Model; an active, client-controlled Skill Validation Process; and an organizationally aligned and integrated Resource Support Model.

Services Sales Consulting

Organizational Enablement

Services Sales Consulting

3RDPEDAL leads or participates in services sales activities to help position, structure, negotiate and win projects.

Often in support of newly onboarded sales people or with proven sales people with larger, more complex opportunities, 3RDPEDAL plays an active role in the sales process.

Our goal is to ensure proper scope, deliverables, and pricing, are determined while guiding good customer experience and results.